Request a new pin code April 22, 2020 13:56 Updated You need a pin code when you want to connect a personal card to your HANaccount. Go to the print portal and log in. Click on the button in the upper right corner to go to your account settings. Choose [PIN code]. Click on [Request new PIN code].Your PIN code is displayed immediately and is also sent to your email address.Attention: it can take about 15 minutes to activate your PIN code.